Nuro Healthcare approached Caslon to overhaul their aging tele‑health ecosystem and craft a cohesive, end‑to‑end user experience. We were tasked with merging multiple legacy tools into a single cloud platform, improving accessibility for both clinicians and patients, and ensuring HIPAA‑level security throughout. Over a six‑month collaboration, our cross‑functional team conducted user research with doctors, administrators, and at‑risk patients, turning insights into a scalable design system. The project spanned responsive web, iOS, and Android, all backed by a modular component library that reduced dev time and future maintenance costs.
Post‑launch analytics showed a 42 % drop in patient onboarding time and a 35 % decrease in clinician admin clicks. Session NPS jumped from 38 to 71 within the first quarter, and customer churn fell by 19 %. The scalable component library continues to accelerate new feature delivery, giving Nuro a competitive edge in a rapidly evolving tele‑health landscape.
Post‑launch analytics showed a 42 % drop in patient onboarding time and a 35 % decrease in clinician admin clicks. Session NPS jumped from 38 to 71 within the first quarter, and customer churn fell by 19 %. The scalable component library continues to accelerate new feature delivery, giving Nuro a competitive edge in a rapidly evolving tele‑health landscape.
Client's Feedback
“Caslon turned our fragmented tools into a single, elegant platform.”
Nuro Healthcare now delivers a unified, intuitive tele‑health experience that scales across devices and demographics. Our partnership set a new design standard inside the organization and unlocked a roadmap of patient‑centric features. With faster onboarding, lower churn, and a flexible design system in place, Nuro is poised to lead the digital healthcare space well into the future.
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